This article applies to electric heaters, separate control units and steam generators.
Check the error message and its explanation below according to the product model.
MyHarvia & MyHarvia 2 app error codes: MyHarvia troubleshooting page.
Page content
- Fenix control panels
- Xenio control panels
- Xenio Combi control panels
- VKK professional control units
- Pro B control units
- Pro D control units
- Steam generators with WiFi
- Steam generators non-WiFi
- C150 control units
- Forte control panels
- Xafir control panels
- EE control panel
Identifying your product model
Fenix control units
Fenix error messages and troubleshooting
Fenix - Power unit communication error
Critical connection failure in the system. Typically, a connection failure between the control panel and the circuit board.
- Switch the power off from the main switch. Check the data cable, sensor cable/s and their connections. Switch the power on. Consult an electrician if needed.
- If the error message recurs or appears occasionally, ask an electrician to check the product as soon as possible!
Fenix - Failed to send control message error
Temporary connection failure in cloud service. The heater cannot be started via MyHarvia app.
- Heater remote control temporarily unavailable. The problem will disappear on its own later.
- Start the heater manually from the control panel.
Fenix - Sauna is heating up slower than usual
The sauna heating time is longer than expected.
- Check that the sauna doors and windows are closed.
- The glass wall may have gaps that are too large, allowing heat from the sauna to escape into the bathroom.
Xenio control units
Xenio error messages
Xenio status messages
Xenio Combi control units - for heaters with steaming function
Xenio combi error messages
Xenio combi status messages
VKK professional control units
C170VKK and C400VKK
C170VKK and C400VKK control unit error messages
C170VKK and C400VKK control unit status messages
C150VKK and C260
Error messages for the C150 control unit without a week timer function can be found below.
C150VKK control unit error messages
ER1: Power failure in the temperature sensor circuit.
ER2: Temperature sensor short-circuited.
ER3: Overheating limiter circuit cut off.
- The error message will disappear after the malfunction has been corrected.
C260 control unit error messages
ER1: Power failure in the temperature sensor circuit.
ER2: Temperature sensor short-circuited.
ER3: Overheating limiter circuit cut off.
- The error message will disappear after the malfunction has been corrected.
Pro B control units
Pro B2 and Pro B3 control unit error messages
Pro C2 and Pro C3 control unit error messages
Pro D control units
Pro D2, Pro D2I and Pro D3I control unit error messages
Steam generators
HGX, HGD and HGP
Xenio WiFi steam generator error messages (all XW models)
Non-WiFi steam generator error messages
Non-WiFi steam generator status messages
C150 control unit
C150 control unit error messages
Forte control panels
Forte AFB error messages (2017 and newer models)
Forte AF error messages (2017 and older models)
Xafir control units
Xafir error messages
EE control panels
Heaters with oval-shaped digital control panels (excluding Forte AF)